Outsourcing reservations will not cause lay-offs
April 20, 2010
Last month Park City Mountain Resort announced a new partnership with VacationRoost to outsource the operation of Park City Mountain Central Reservations to take effect May 1.
On Tuesday, resort spokesperson Krista Parry explained that the change will not result in full-time, year-round employee lay-offs. Most of the reservations staff is made up of seasonal workers who are let go every spring anyway.
Two full-time employees will be transferred to other positions within PowdrCorp., she said. The seasonal workers will be eligible to apply for other positions at PCMR or at VacationRoost for summer work or for next season, she added.
The outsourcing to VacationRoost, a Park City company headed by Julian Castelli, is more about improving service than saving money, Parry explained.
The resort does not manage any properties or own any hotels. The lodging reservation component is a service to guests wishing to stay near the resort.
"We have great relationships with our lodging partners," she added.
Recommended Stories For You
But the resort’s Park City Mountain Central Reservations could not provide "real-time booking." Potential guests had to request a quote, and a staff member had to call that person to explain availability and pricing. Upgrading to provide real-time booking capabilities would have cost "hundreds of thousands of dollars," Parry said.
The entity "Park City Mountain Central Reservations" will continue to exist, but will be run by VacationRoost, located in Prospector. That company has all the capabilities to provide the level of service the resort wishes to make available to guests, she explained.
"It made sense to look at building a partnership for this," Parry added.
View Untitled in a larger map