Park City ProConcierge at your service
Nancy Haga said she wants to eliminate the headaches and hassles of Parkites’ daily work routines so they can regain balance and spend more time with their families.
"Balance in life is so important," she said. "Living your dreams is so important We are passionate about our clients. We want to dazzle our clients with exceptional service."
Haga moved to Park City three years ago from Boise, Idaho. Originally from Chicago, Haga worked for years in executive sales, marketing and management for large corporations, assisting them in streamlining their operations through outsourcing. When her son recently joined the U.S. Freestyle Ski Team, she moved to Park City and decided to "jump off the corporate ladder." In the process of creating balance in her own life, she decided to use the skills she learned in the corporate world to make Parkites’ and tourists’ lives easier.
Haga started Park City ProConcierge last June with four other women local independent contractors who share similar visions and interests for serving locals or tourists in Park City. Whether they need help planning a vacation, running errands or buying goods and decorating for a special holiday event, Haga said her "dream team" can be there.
She has already networked with all the major tourism businesses in town including hotels, transportation, spas and clubs to be able to book people’s trips for them so they don’t have to.
The "dream team" consists of five local women with unique stories and backgrounds. The women speak seven foreign languages between them, including Swiss German, German, Spanish, Afrikaans and Zulu.
Haga met Parkite Elizabeth Foster while volunteering for the Deer Valley Music Festival last summer. She found out that Foster used to work for one of the DuPont family museums in Delaware and liked working with the elderly. Haga said she knew immediately that Foster would be perfect for ProConcierge. The two hit it off and went to work. They ended up finding three other local women who have expertise in real estate and working with the elderly: Cheryl Armstrong is from South Africa. Judith Razoletti is from Switzerland and has a doctorate in international relations. Keelie West is also a local member of the group who has a background in real estate. All the women are local independent contractors and met each other through Park City’s Newcomers Club.
"We can just make life easier, more comfortable, and provide a rich experience for people to enjoy the many benefits of Park City, from skiing to just relaxing and enjoying the rarified air of this town," Foster said. "Park City is very special."
Haga said because her "dream team" is so talented and everyone has backgrounds in the tourism and service industries, they can pretty much do it all. At a base rate of $45 per hour, Park City ProConcierge specializes in pre-arrival lodging preparations and holiday decorating or gift wrapping; transportation; personal shopping; purchasing and delivering gifts; ordering or designing floral arrangements or baskets; booking reservations; assisting in unique activities and event planning; in-home spa and fitness services; grocery shopping; and errand-running. The concierge service also specializes in elderly and child care, house sitting, pet sitting or new mother and illness assistance. Basically, anything that needs to be done, ProConcierge wants to help out.
Haga said the business’ motto says it all: "We’ll Simplify Your Stay So You Can Play!" She said ProConcierge "will take care of everything."
"These ladies delight in that," Haga said. "We are the single-source-service solution. We are a conduit to engage resources to the community."
Customers who use ProConcierge can choose from five different packages. The A La Carte package is $45 per hour of service. Seniors 65 and older receive a 10 percent discount on this package. The Bronze package includes five hours of concierge service for $215 a five percent savings. The Silver package includes 10 hours of concierge service for $400. The Gold package is 15 hours of service for $575 and the Platinum Program is the personal assistant services, with a price determined on an individual basis.
With these packages, Haga said ProConcierge can provide the needs for all requests. Whether that means going to Costco in Salt Lake, watching the kids for an hour while parents ski, or planning a large holiday party while family is in town, Park City ProConcierge will do it.
Customers who call in or make a request online will talk with Haga or another independent contractor on the phone or when they come to town. The staff will create an itinerary for the client and go over it with them.
"Whether you’re here for a short visit or a lifetime, we know your time is valuable. Making plans for a vacation, business trip or your day-today activities can be time-consuming and frustrating. Come spend that time enjoying life. Have us handle the details of your trip or the daily demands of life, work and family and maximize your precious time," the brochure reads. "We offer local expertise, an extensive vendor network, unique innovative ideas, personalized itineraries and a commitment of excellence to fulfilling your requests."
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When it comes to the U.S. census, let’s just say Park City has… room for improvement.