People smarts taught at NAC
September 11, 2009
Peoplesmarts, a Salt Lake City-based company, is holding four special Wednesday seminars at the National Ability Seminar starting Sept. 16 to help businesses improve their "EQnomics."
Having employees with high IQ’s is great, explained Peoplesmarts’ Holland Newton, but emotional intelligence is essential as well. They call that skill "EQ."
The goal of the seminar is to help companies maximize their workers’ EQ so "employers get the best out of their employees. To help them find the best way to get the most from their human capital," Newton said.
When a company hires an employee, they want to make at least as much money from that person as they’re investing in his or her salary. That’s easier to do when the person is committed to achieving the company’s goals and standards.
The first Wednesday session will focus on helping workers improve their emotional intelligence and provide better customer service.
The second Wednesday will concentrate on identifying and controlling stress in the workplace. Stress is a regular part of life, but it doesn’t have to interfere with performance, he said.
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The third session covers engaging employees in the mission of the company.
The last day, on Oct. 7, will be about service. An employee’s needs need to be met and they need to feel valued and part of a team. Likewise, a customer needs to sense their business is valued and thoughts or concerns are heard.
Newton said anyone who manages people in any context, or aspires to as part of their career goals would benefit from the seminars. He said their principles apply to many different settings. Even the Summit County Jail has used their services to better conceptualize the inmates and their families as the facility’s customers.
Each seminar lasts two hours from 8:30 to 10:30 a.m. at the National Ability Center Conference Room. The event is co-sponsored by the Park City Chamber Bureau, of which PeopleSmarts is a member.
The cost for all four classes is $229, or people can attend à la carte-style for $65 per session. Parkite and company CEO Merrilee Buchanan will also be available at the sessions, Newton said.
— Andrew Kirk