Sticks and Stones furniture opens large showroom
They say "sticks and stones can’t break my bones," and at Sticks and Stones furniture and sleep center, owner Andrea Damiano said her staff hopes to prove to their customers that customer service is their highest priority.
"I really do stress customer service," Damiano said. "People are scared to shop in Park City. But once people come in here and see the prices and the service, they say it’s more convenient."
Sticks and Stones opened in January of 2004 on Rasmussen Road at Kimball Junction. Back then, the store was in an older building behind the new store, with just two small windows and cinder block walls, Damiano said. The old space was 5,000 square feet, but the new space is 13,000 square feet, with large windows and views of the mountains, leaving plenty of room for people to look at unique, colorful pieces of furniture, Damiano said.
"To be in this new building, everything just looks better," Damiano said. "It’s the same stuff, but it just shows better."
Tracey Mapstone, general manager of Sticks and Stones, agrees.
"It’s the same treasures, but they’re more intense [colors]," Mapstone said.
Damiano brought Sticks and Stones furniture to Park City after she moved from Southern California 11 years ago.
"I love buying," she said of her trade. "We’re always trying to find unique things."
Some of those unique pieces include furniture made by local artisans. Damiano said many local furniture makers and artists contact her to sell their art or furniture in the store.
One local artist, she said, Rick Cobia, makes reclaimed wood towel racks and coat racks.
"His family owned a bunch of land in Idaho [during the 2004 fires]," Damiano said. "He reclaimed the wood from the burned trees, [which] has burn marks in them and made them into coat racks and towel racks."
Damiano also has a friend in Canada who looks for and buys antique skis and snow shoes for the store.
The new store features a new sleep center, as well, and carries full lines of both Tempur-Pedic and Restonic mattresses. The sleep center also features various wooden and modern bed frames of unique shapes, sizes and designs.
While Damiano’s store carries a lot of local rustic, mountain home pieces, her store also carries unique furniture and décor from Peru, as well as India, China and Indonesia. The store carries hand-knotted, hand tufted and machine-woven Persian rugs at any price. She said the store and its designers are willing to work with any style, including modern and contemporary.
"We want to be able to work with everybody," she said. "Yes, we’re in the mountains. We do the rustic style well, but we also do elegant. We have had a lot of requests lately for contemporary designs [with] clean lines."
Damiano said the main leather dealer she works with is Omnia Leather, based out of Chino, Calif. She said clients can design their leather couches any way they like. The company takes requests from its clients and has literally hundreds of styles to choose from.
"We do tons of custom designing," Damiano said.
Damiano said something that makes Sticks and Stones unique from other high end furniture stores in Park City is the staff can work with any budget.
"No matter what their budgets are, we’ll work with them," Damiano said.
Damiano said while business has grown a lot the past few years and there has been a higher demand for more expensive pieces, especially in an affluent area like Park City, "everything is priced affordably." She said that is ultimately why customers keep coming back for more.
Mapstone said the store will only work with vendors that "are willing to work with us."
"We’re definitely a customer service-based company," she said. "People know there are situations that come up and we try to work with people in a timely fashion One way or another, we work with companies that work with us. If they say it will take 10 weeks to ship an order, we make sure they really mean 10 weeks."
The store also offers a full design staff and service. Clients can look through various catalogues of the "hundreds of vendors" Sticks and Stones works with and if they don’t find something in the store they want, it can be ordered in. Damiano said customers can custom design furniture or have a personal designer come to their homes to decorate or give pointers and advice.
"We have designers for in-home service," Damiano said. "We can help them pick out fabrics or do everything for them."
Damiano said some out-of-state clients actually call the store to get a designer to come to their second homes or condo to decorate while they’re out of town.
"Some clients give us their budget and say do this or that," Damiano said. "That’s my favorite because then I get to be creative There’s so many people who are just happy to have us do [the decorating] for them."
She said if a customer wonders what a piece of furniture will look like at their home, Damiano will allow them to take it home and check it out.
"If someone comes in and sees a chair and they don’t know if it will look good in their house, I say take it and see," she said.
Damiano and Mapstone said Parkites have been impressed with Stick and Stones furniture and consignment store for years. She said the business is a tough competitor, even for bigger retailers in Salt Lake City where a lot of people believe it’s more convenient to shop.
"Our customers say the big box retailers can’t compete with our price and service," Damiano said.
"You don’t have to go to Salt Lake City and waste gas," Mapstone reiterated.
Since business was doing so well in Park City, last February, Sticks and Stones opened a furniture store in Heber, as well.
"That area is growing really fast," Damiano said. We opened a store in Heber because we were able to buy in larger quantities."
Mapstone manages the Heber and Park City stores and said she has enjoyed the camaraderie with her customers and the Sticks and Stones staff.
"Honestly, Andrea is a great person to work for and with," Maptstone said. "Anyone who comes into our doors we’re growing up but this is still a family atmosphere."
Damiano said the new large store and showroom is a great new vision for the company. The furniture business used to be full consignment, but it can now offer more.
"This is definitely new for us to be able to offer so many choices," Damiano said. "Our overhead went up but we have kept our prices the same. We just want to serve our people."
Sticks and Stones furniture and antique store is located at Kimball Junction at 2756 West Rasmussen Road. Sticks and Stones in Heber is located at 280 West Airport Road. Store hours are Monday through Saturday, 10 a.m. to 6 p.m., closed Sundays and major holidays. For more information, call 615-2071 or visit http://www.sticksandstonespc.com .
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